Q1: What types of cleaning services do you offer?

A: We offer a range of cleaning services including regular cleaning (weekly, bi-weekly, monthly), deep cleaning, move-in/move-out cleaning, and specialized services like, Interior window cleaning, and post-construction cleaning.

Q2: What does a standard cleaning include?

A: A standard cleaning usually includes dusting, vacuuming, mopping floors, cleaning bathrooms and kitchens, wiping surfaces, and taking out the trash. Specific tasks can vary depending on your needs.

Q3: Do you offer deep cleaning services? What does it include?

A: Yes, we offer deep cleaning services. This typically includes everything in a standard cleaning, plus additional attention to areas like baseboards, door frames, light fixtures, inside appliances (like the oven and refrigerator), and more detailed scrubbing of bathrooms and kitchens.

Scheduling and Availability

Q4: How do I schedule a cleaning?

A: You can schedule a cleaning by calling us, booking online through our website, or using our mobile app (if available). We offer flexible scheduling options to fit your needs.

Q5: Can I request a specific time for my cleaning?

A: Yes, we do our best to accommodate specific time requests. However, availability may vary based on the day and location.

Q6: How far in advance do I need to book a cleaning?

A: We recommend booking at least a week in advance to ensure your preferred time slot. For last-minute cleanings, we may be able to accommodate depending on availability.

Pricing and Payment

Q7: How much do your cleaning services cost?

A: Pricing depends on the size of your home, the type of cleaning service, and any additional services you may request. We provide free estimates to give you an accurate cost based on your specific needs.

Q8: How do I pay for the cleaning services?

A: We accept various payment methods including credit/debit cards, online payments, and sometimes cash. Payment is usually made after the service is completed, but we may require a deposit for first-time customers or special requests.

Q9: Do you offer discounts or packages for regular services?

A: Yes, we offer discounts for regular clients who book recurring services. We also have special packages and seasonal promotions that you can take advantage of.

Staff and Safety

Q10: Are your cleaners insured and bonded?

A: Yes, all our cleaners are fully insured and bonded for your peace of mind. This ensures that you are protected in the unlikely event of damage or an accident.

Q11: Who will be cleaning my home?

A: We assign a dedicated team or cleaner to your home for regular services so that you get consistent results. All our staff are trained professionals and background-checked.

Q12: Do I need to be home during the cleaning?

A: No, you do not need to be home. Many of our clients provide us with a key or access code. However, if you prefer to be home, that's perfectly fine as well.

Supplies and Equipment

Q13: Do I need to provide any cleaning supplies or equipment?

A: No, we bring all the necessary supplies and equipment. If you have specific products you'd like us to use, just let us know.

Q14: What kind of cleaning products do you use?

A: We use high-quality, eco-friendly, and non-toxic cleaning products that are safe for your family and pets. If you have any preferences, please inform us ahead of time.

Special Requests and Policies

Q15: Can I customize my cleaning service?

A: Absolutely! We can tailor our services to meet your specific needs. Whether you want us to focus on particular areas or have special instructions, we're happy to accommodate.

Q16: What is your cancellation policy?

A: We require at least 24-48 hours notice for cancellations. If you cancel within this window, you may be subject to a cancellation fee.

Q17: What if I’m not satisfied with the cleaning?

A: Customer satisfaction is our top priority. If you're not happy with any aspect of our service, please let us know within 24 hours, and we'll make it right.